FAQ
Q: Will your tracking solution work with my
routing software and will I need multiple
monitors or windows to find everything
I need?
A: Yes and no. That’s ‘yes,’ our tracking solution
will work with your routing software, no matter
what you’re using, and ‘no’ you will not need
multiple monitors, windows, or applications to run
your fleet. Our truly integrated application brings
your entire operation together in one,
easy-to-use interface.
Q: I want to know what I’m spending now, with no surprises. What can I expect to pay?
A: Each solution is unique to your size and needs, but we can tell you this: the price you are
quoted will be the price you pay. No hidden costs for new equipment purchases and maintenance.
Install, training, regular maintenance and regular upgrades come standard. That also means that
your solution, no matter how complex, will be scaleable and will grow with you. When your needs
change, you won’t need to abandon your system. Instead, you’ll build on it.
Q:
I don’t have time for a long, drawn-out installation. What can you do to keep it smooth
and seamless?
A:
It’s important that we help you get comfortable with your Synovia solution, which is why we’ll
provide dedicated operational and technical support before, during and after the installation
process.You’ll have a complete, turnkey installation by one of our certified professional teams
and/or full training to equip your staff to install. Plus, we’ll provide initial hardware troubleshooting,
software user training, and unlimited online training for upgrades and new staff.
Q:
What if what I need now isn’t what I need a year from now?
A:
No problem. Every system builds on the strength of Synovia Core services, providing you exactly
what you need today. Synovia’s Extended and Custom Shop services are designed to be scaleable,
accommodating your needs today and ten years from now. You won’t be tossing anything you have
to make room for the next best thing, and you won’t invest in vain. Everything you spend now will
also be an investment in your future.
Q:
Everyone talks about Comparative Analysis. What makes yours different?
A:
When you compare arrival times this week to arrival times last week, you have a handy barometer
for change. But if you want to show a direct percentage of improvement from where you started, you
need to compare arrival times this week to arrival times at the beginning of the year or the beginning
of your system launch. Synovia is the only company who can call up that historical data as far back
as requested. The data is always there because it belongs to you, a claim many of our competitors
cannot match.
Q:
How do I know I can trust you to deliver?
A:
Synovia has never lost a single customer. We design and deliver exactly what we
promise. Of course we’d be pleased to provide you with a long list of happy customers
and quantifiable results.
